Terms of service
TERMS OF USE
These Terms of Use (these “Terms”) govern your access to, use of, and online purchases on this website (the “Site”) [Website Link], operated by LV Plus Korea LLC (the “Company” or “Louis Vuitton”).
The Company may amend these Terms from time to time, and any such modification or change will be announced through the Site 30 days prior to the effective date thereof. Furthermore, any amendment unfavorable to you will be clearly notified to you via email or other electronic media. If you do not expressly object to such modification or change after receiving the announcement or notice and prior to the effective date, you shall be deemed to have consented to such change or modification.
1. Eligibility to Use the Site
1.1. To use the Site, you must be at least 14 years of age. If you are under 14 years of age, you must not access or use the Site.
1.2. If you are under 19 years of age, any agreement entered into between you and the Company under these Terms may be canceled by you or your legal representative if the consent of your legal representative has not been obtained.
1.3. You may access and use the Site only if you have carefully read, understood, and agreed to the contents of these Terms.
2. Access Rights to the Site
The Company grants you a limited, non-exclusive, non-transferable, personal, and non-commercial license to access and use the Site. To the maximum extent permitted by applicable law, the Company reserves all rights, titles, and interests not expressly granted to you under these Terms.
3. Site Information and Products
3.1. Except for information mandatorily required by law, including information regarding products sold through the Site, the Company does not guarantee the accuracy, precision, lack of omission, or completeness of any information provided on the Site. The Company shall not be liable for any damages incurred by you due to any inaccuracy or omission of information, unless caused by the Company's willful misconduct or gross negligence.
3.2. The Company sells products exclusively through the customer services of Louis Vuitton stores in Korea and the Site, and does not ship products outside of South Korea. If you purchase the Company's products from any other boutique or website, you shall entirely bear all risks, including those regarding the authenticity of such products.
4. Prohibited Activities
4.1. In using the Site, you represent, warrant, and covenant that you will not engage in any of the following activities:
(i) Impersonating any individual or entity, or falsely stating or otherwise misrepresenting your affiliation with any person or entity (including any transmission of information, registration, or notification);
(ii) Sending spam emails, flooding, harvesting email addresses or other personal information, spidering, “screen scraping,” “database scraping,” or any other activity aimed at obtaining lists of users or other information;
(iii) Attempting to gain unauthorized access to other computer systems through the Site;
(iv) Transmitting viruses or any other disruptive code;
(v) Using the Site for any unlawful purpose in violation of applicable laws or regulations;
(vi) Engaging in internet activities that infringe upon the privacy rights of others;
(vii) Breaching the security measures of the Site, or attempting to obtain or bypass the passwords of other user accounts;
(viii) Using the Site to reproduce copyrighted materials;
(ix) Copying, storing, editing, modifying, creating derivative works of, or altering any Content provided on the Site;
(x) Using the Site in a manner that violates these Terms;
(xi) Engaging in any activities that are reasonably deemed similar or equivalent to the aforementioned acts.
4.2. In purchasing products on the Site, you represent, warrant, and covenant that you will not engage in any of the following transactions:
(i) Transactions involving identity theft;
(ii) Transactions carried out for purposes suspected to be unlawful or fraudulent, or involving links that violate applicable laws and regulations;
(iii) Multiple transactions carried out by the same individual using multiple accounts;
(iv) Multiple transactions designating the same individual as the recipient;
(v) Business transactions that do not match the purchaser's declared business scope or run counter to their past transaction history;
(vi) Abnormally large-scale transactions;
(vii) Transactions that are reasonably deemed similar or equivalent to the aforementioned acts.
4.3. You agree not to use the Site in any manner that could damage, disable, overburden, or impair the Site, and you agree not to interfere with any other user's use and enjoyment of the Site.
5. Copyright
You acknowledge that the Company or Louis Vuitton Malletier SA (“LVM”) retains or holds the license to all rights, including copyrights and ownership rights, in the Content provided on the Site. All title and intellectual property rights in and to the Content provided on the Site are the property of the respective Content owners, are protected by applicable copyright or other intellectual property laws and treaties, and their use may be restricted under such laws or treaties.
6. Trademarks and Third-Party Trademarks
Louis Vuitton® and all related trademarks, as well as any other LVM trademarks, service marks, graphics, and logos used in connection with the sale and distribution of Louis Vuitton products (collectively, “LVM Trademarks”) are registered trademarks of LVM. The Site may include third-party trademarks, service marks, graphics, and logos. You are not granted any rights or licenses with respect to LVM Trademarks or any third-party trademarks.
7. Privacy Policy
The protection of your personal information is subject to the Company’s Privacy Policy. The Company’s Privacy Policy can be accessed at [Privacy Policy Website Link].
8. Product and Service Evaluations
8.1. If you submit or post evaluations, opinions, reviews, suggestions, or other works regarding the Company's products or services (collectively, “Submissions”) to the Company, such Submissions shall not be deemed confidential or proprietary, and may be used by the Company in any other manner to the extent permitted by applicable laws and regulations.
8.2. If you submit or transmit Submissions to the Company, to the extent permitted by applicable laws and regulations:
(i) You represent and warrant that the Submissions are your original work and that no third party holds any rights therein;
(ii) You grant the Company a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive, transferable, assignable, and sublicensable right and license to use, reproduce, publish, distribute, display, translate, summarize, modify, adapt, or incorporate all or part of the Submissions into other works, with or without your name, through any format, media, or technology now existing or developed in the future.
9. Termination and Cancellation
9.1. The agreement under these Terms shall remain effective until terminated.
9.2. The Company may immediately suspend, block, or restrict your use of the Site in the following events:
(i) If you violate applicable laws or regulations while using the Site;
(ii) If you breach these Terms, including engaging in the prohibited activities listed in Section 4.
9.3. If you violate applicable laws or regulations in connection with your use of the Site, the Company may immediately terminate your use of the Site or your account.
9.4. If you engage in any of the prohibited activities listed in Section 4 or otherwise breach these Terms, the Company will request a cure via email or other electronic means. If the breach is not cured within 5 days thereafter, the Company may block your access to the Site or terminate your account.
10. Delivery of Ordered Products and Cancellation of Transactions
10.1.
In the event that a product you ordered on the Site is out of stock or its technical specifications have changed, the Company may modify the product information on the Site. Such changes will apply to orders accepted after the modification. If your order has already been accepted by the Company or if payment has been processed, the Company will promptly notify you of the stock unavailability or technical modification and the reasons thereof, and proceed with a refund or other necessary measures based on your preference.
10.2. If your order is reasonably suspected of being involved in any illegal transaction, including but not limited to fraudulent transactions or the prohibited activities listed in Section 4.2, the Company may cancel the transaction and take follow-up measures, regardless of whether your order has been accepted or payment has been processed.
10.3. When ordering products, you must specify the date, time, and store for collection, and you must collect the products at the designated store at the specified date and time. You may select an available collection date and time within a 7-day window starting 48 hours after your order is placed. If you fail to collect the products at the designated date and time, the Company may cancel your order and payment, taking into account hygiene and potential quality deterioration inherent to the nature of food products.
11. Withdrawal of Order (Cancellation/Return)
11.1. Pursuant to Section 10, you may (i) return products within 7 days, or (ii) exchange products within 14 days from the date of delivery.
11.2. Notwithstanding Section 11.1, you cannot return or exchange products after delivery in the following cases:
(i) If the product is lost, destroyed, or damaged due to reasons attributable to you (excluding cases where the packaging was opened or damaged solely to inspect the contents of the product);
(ii) If the value of the product has significantly decreased due to your use or partial use;
(iii) In the case of custom-made or personalized products.
(iv) Products requiring preservation such as refrigeration or freezing, or room-temperature products that have reached a state where resale is impossible for hygiene and safety reasons—such as deterioration, contamination, or the introduction of foreign substances due to improper storage. or products that require refrigeration, freezing, or specific preservation methods, exchanges and refunds are not permitted once you have received the items. Due to the inherent nature of food items, their value decreases so significantly after customer receipt that resale becomes impossible.
11.3. Notwithstanding Sections 11.2, if the contents of the product differ from the display or advertisement, or if the transaction is executed differently from the terms of the contract, you may withdraw your order within 3 months from the date of delivery, or within 1 month (30 days) from the date you knew or could have known of such fact, whichever comes first.
12. Effects of Withdrawal of Order
12.1. In cases where the withdrawal of an order is permitted under Section 11.3, the Company will refund the payment within 3 business days from the date it receives the returned products from you.
12.2. When refunding payments pursuant to Section 12.1, if the user made the payment via credit card or other payment methods provided by a third party, the Company will promptly request the relevant payment service provider to suspend or cancel the billing of the payment.
12.3. If you withdraw your order pursuant to Section 11.3, any associated return costs shall be borne by the Company.
13. Disclaimer of Warranties
13.1. The Site (including all of its content) is provided to you on an “as is” basis. Except for cases where damages are caused to you due to the Company's willful misconduct or gross negligence, you use the Site at your own risk. To the maximum extent permitted by applicable law, the Company makes no warranties, express or implied, regarding any matters including merchantability, quality, fitness for a particular purpose, title, and non-infringement of third-party rights.
13.2. The Company does not warrant, represent, or guarantee the current or future accuracy, reliability, timeliness, uninterrupted nature, or error-free status of the Site (including all of its content) or its use.
13.3. You agree that you bear full responsibility for any information you provide to the Company, except where damages are caused to you due to the Company's willful misconduct or gross negligence. Unless caused by the Company's willful misconduct or gross negligence, the Company assumes no loss or liability associated with such information.
13.4. Some content provided through the Site may include information owned by third parties. You agree that the Company bears no liability regarding such information, unless caused by the Company's willful misconduct or gross negligence.
14. Limitation of Liability
14.1. To the extent permitted by the laws of the Republic of Korea, the Company shall not be held liable for any indirect, general, special, incidental, consequential, or punitive damages incurred by you (including, but not limited to, loss of profits, business interruption, loss of data, loss of business information, or other pecuniary losses).
14.2. No oral or written information or advice provided by the Company or a third party shall create any warranty for you or any third party relying on such information or advice.
15. Indemnification
You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, affiliates, agents, contractors, and licensors from any and all lawsuits, claims, or demands arising out of (i) your breach of these Terms (including, but not limited to, actions that infringe upon third-party copyrights or intellectual property rights), and (ii) your improper use of the Site.
16. Miscellaneous Provisions
16.1. The Company is not responsible for providing any internet equipment, including hardware and software devices, required for you to access and use the Site.
16.2. The Site may provide links to third-party websites that are not owned or operated by the Company. The Company bears no responsibility for such third-party sites or their content. You agree that, unless caused by the Company's willful misconduct or gross negligence, the Company bears no direct or indirect responsibility or obligation for any damages or losses arising from your use of or reliance on such third-party sites and their content. These links are provided solely for your convenience. No endorsement of third-party products, services, or information is expressed or implied by any third-party information, material, or content included, referenced, or linked on the Site. Your use of such third-party websites is subject to the terms of use and privacy policies of those respective websites.
16.3. The Site is owned by the Company and protected by relevant copyright laws and international treaties. You may not sub-license, transfer, or assign the access rights (license) granted to you under these Terms. Any sub-license, transfer, or assignment of rights or obligations in violation of this provision shall be null and void.
16.4. These Terms shall be governed by and construed in accordance with the laws of South Korea. Jurisdiction over any claims, actions, or disputes related to the Company and your use of the Site shall be determined in accordance with applicable South Korean laws.
16.5. The Company may send notices regarding the use of the Site by sending email messages to the email address listed in your account information, by mailing notices to the contact address listed in your account information, or by posting notices on the Site. You agree that the Company may notify you through these means. Unless otherwise specified in the notice, such notices shall take effect immediately.
16.6. Any failure or delay by the Company or you in exercising any right, power, or remedy under these Terms shall not be construed as a waiver thereof, and any waiver by the Company must be made in writing. The single or partial exercise of any right, power, or remedy shall not preclude any subsequent or other exercise thereof or the exercise of any other right, power, or remedy.
16.7. The headings of each section are for convenience of reference only and shall not affect the interpretation of the provisions of these Terms.
16.8. You acknowledge that these Terms constitute the complete and exclusive agreement between you and the Company regarding the use of the Site, superseding all prior oral or written proposals or agreements.
16.9. Provisions that by their nature should survive the termination of the contract under these Terms, including Sections 4, 5, 6, 13, 14, and 15, shall remain in full force and effect even after termination.
17. Restrictions on Sales
17.1. Products are sold exclusively to final customers. This means they are sold only to individual consumers who use them for personal use or as gifts. Commercial resale activities, particularly intermediaries acting on behalf of resellers in the name of resellers, are prohibited.
17.2. Each customer is limited to purchasing a maximum of five (5) units per specific product (SKU) in a single order. Orders exceeding this limit are not permitted. In the event that an order exceeding this limit is successfully placed, the Company reserves the right to cancel such order at its sole discretion.
17.3. Failure to comply with the above restrictions may result in our sales advisors refusing any further orders or transactions with you for a period of two years from the date of your last purchase.
17.4. To ensure compliance with these restrictions, the Company processes your purchase history. In accordance with the conditions specified by law, you have the right to access, rectify, and delete your personal data, as well as the right to restrict or object to its processing, by contacting korea@contact.louisvuitton.com. For further details, please refer to our Privacy Policy available at our stores or at [Privacy Policy Website Link].