Refund policy

1. Delivery of Ordered Products and Cancellation of Transactions

1.1.

In the event that a product you ordered on the Site is out of stock or its technical specifications have changed, the Company may modify the product information on the Site. Such changes will apply to orders accepted after the modification. If your order has already been accepted by the Company or if payment has been processed, the Company will promptly notify you of the stock unavailability or technical modification and the reasons thereof, and proceed with a refund or other necessary measures based on your preference.

1.2. If your order is reasonably suspected of being involved in any illegal transaction, including but not limited to fraudulent transactions or the prohibited activities listed in Section 4.2 of the Terms of Use, the Company may cancel the transaction and take follow-up measures, regardless of whether your order has been accepted or payment has been processed.

1.3. When ordering products, you must specify the date, time, and store for collection, and you must collect the products at the designated store at the specified date and time. You may select an available collection date and time within a 7-day window starting 48 hours after your order is placed. If you fail to collect the products at the designated date and time, the Company may cancel your order and payment, taking into account hygiene and potential quality deterioration inherent to the nature of food products.

2. Withdrawal of Order (Cancellation/Return)

2.1. Pursuant to Section 1, you may (i) return products within 7 days, or (ii) exchange products within 14 days from the date of delivery.

2.2. Notwithstanding Section 2.1, you cannot return or exchange products after delivery in the following cases:

(i) If the product is lost, destroyed, or damaged due to reasons attributable to you (excluding cases where the packaging was opened or damaged solely to inspect the contents of the product);

(ii) If the value of the product has significantly decreased due to your use or partial use;

(iii) In the case of custom-made or personalized products.

(iv) Products requiring preservation such as refrigeration or freezing, or room-temperature products that have reached a state where resale is impossible for hygiene and safety reasons—such as deterioration, contamination, or the introduction of foreign substances due to improper storage. or products that require refrigeration, freezing, or specific preservation methods, exchanges and refunds are not permitted once you have received the items. Due to the inherent nature of food items, their value decreases so significantly after customer receipt that resale becomes impossible.

2.3. Notwithstanding Sections 2.2, if the contents of the product differ from the display or advertisement, or if the transaction is executed differently from the terms of the contract, you may withdraw your order within 3 months from the date of delivery, or within 1 month (30 days) from the date you knew or could have known of such fact, whichever comes first.

3. Effects of Withdrawal of Order

3.1. In cases where the withdrawal of an order is permitted under Section 2.3, the Company will refund the payment within 3 business days from the date it receives the returned products from you.

3.2. When refunding payments pursuant to Section 3.1, if the user made the payment via credit card or other payment methods provided by a third party, the Company will promptly request the relevant payment service provider to suspend or cancel the billing of the payment.

3.3. If you withdraw your order pursuant to Section 2.3, any associated return costs shall be borne by the Company.